Delete account
Ask us to delete your Astha Remittance account and remove your personal data. The law makes us keep some records — read what happens first.
How to ask
- Open the Astha Remittance app, go to Profile and tap Delete account. This is the quickest way.
- Or write to support@astharemittance.info from the email address on the account, asking us to delete it. We will confirm before anything is removed.
What is deleted
- Your name, mobile number, date of birth and nationality
- Your identity document photographs and your selfie
- The recipients you saved
- Your support conversations and complaints
- Your notifications, and your login — the account can't be used again
What we must keep, and why
- Your transfer records — the amount, date, reference and recipient. A money transfer business must keep these by law, even after an account is deleted.
- Your identity check result — approved or rejected, and when. Not the photos; those are deleted.
How long it takes
- We act on it within 30 days and email you when it is done.